Shipping Policy Updated 03/27/2023:
In compliance with PACT ACT, all packages are subjected to a fee of $6.95 for Adult Signature (21+) upon delivery with I.D. check. We reccomend that you to ship orders to your place of work, so it’s quicker and easier for you receiving a package during the day. The signee does not have to be the recipient of the package, but only an adult who lives or works at the shipping address. Order placed before 1:00 PM CST during weekday will be shipped out on same day, otherwise, order will be shipped out the following business day.
Vaporider does NOT ship to P.O. Boxes
Customers who order can NOT use a P.O. Box as their shipping address.
Customers who enter a P.O. Box will be contacted to provide an a updated reciving address. Failure to respond to this request may result in the inability to process or ship the customer's order.
Purchases made Monday - Friday before 1:00 PM CST are experincing better than average handling and processing wait times.
Speed currently operating at Same or Next business day Shipping.
Please check your email for order updates.
This is subject to change for any circumstance. Typically, there is a 24 hour processing and handling wait time on all orders. Typically, orders placed Monday - Friday before 1:00 PM CST will ship first available after processing. Returned orders may get refunded, however shipping charges cannot be refunded. Order process times may vary due to local disasters, regional disasters, local and foreign supply chain issues, or other events that may occur. Shipping carriers times may vary. Typically we use USPS Priority Mail Express shipping, however upon delays or unexpected events sometimes the option is not avalaible, so we select next avaliable option either USPS First-Class Mail or USPS Priority Mail. We automatically default to USPS. This is subject to change for any circumstance.
You may return most new, unopened items within 30 days of delivery for a full refund, excluding shipping. Shipping costs are non-refundable. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). For sanitary and safety purposes, we will not accept returns on the following items, opened or used, and therefore NON-RETURNABLE: e-liquids, open cartridges, replacement coils, drip tips, replacement glasses, atomizers / tanks, and rechargeable batteries. Non-Defective Items being returned will be accompanied with a 20% restocking fee.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
You can track your shipment from your email confirmation or you, Your order’s specific Carrier tracking site, or by https://rb.gy/nbwvvk.
Order Processing & Handing Policy
Handling times may vary per customer, order, or circumstance. Tpycially, there is a 24 hour processing and handling wait time on all orders before shipping.
Marked as Shipped Policy
Orders are often marked as shipped with tracking once we complete Handling and Processing. After we mark as complete, we update the order with it’s speific tracking number. Wait times on the package to be recieved by the shipping carrier may vary but typsically gets updated within 48 hours. Please check your tracking number for most recent changes.
Out of Stock Policy
If an order is placed and the item is out of stock or cannot be shipped for any other reason, we will attempt to contact you and resolve the issue. If contact cannot be made, we will ship the rest of your order and refund the item in question.
Incomplete or Incorrect Address Submissions
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. Errors can also result in lost, mis-deleivered, or undelivered packages and orders. We will not reship the order until it is returned to us by the courier and the customer has to paid for the cost to reship the order.
We do not guarantee transit times and shipping fees are non-refundable through us.
For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:
USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim or visit them at https://www.usps.com/help/claims.htm
For First Class international Packages, please call 1-800-222-1811
USPS Hours of Operation
Monday - Friday 8 AM - 8:30 PM EST
Saturday 8 AM - 6 PM EST
Hardware Warrenty Policy
Hardwares purchased from VapoRider come with a 30-day warranty from the time of purchase, but the warranty does not cover damage resulting from accidents, abuse, disassembly, customized modification, or user-error. Damaged packages are subject to evidence being properly submitted and accepted by VapoRider. Lost, mis-delivered, or undelivered packages are not our responsibility, and any issues must be resolved by the customer. Accepted returns are subject to a refund, however any shipping costs cannot be refunded.
Damaged Package Policy
Damaged packages are subjective to evidence being properly submitted and accepted by Vaporider. Please contact us for further assistance.
Lost, mis-delivered, or undelivered packages are not the responsibility of Vaporider, and any issues arising from packages not received must be resolved by the customer, contacting the postal carrier in use. Vaporider strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 48 hours of the last tracking update.
Vaporider is not responsable for lost, missing, undelivered, or mis-delievered orders/packages. Typically, the customer will resolve this issue by contacting the postal carrier (Default, USPS, https://www.usps.com/help/claims.htm).
Vaporider strvies to be supportive in unpredicted situations, any errorneous shipping issues must be reported within 48 hours of the last tracking update.
Canceling and Altering Orders:
Due to the volume of orders Vapororider receives and in our efforts to provide the most expedient service to our customers, once an order has been placed and is processing we are unable to alter or change any order.
We check all information on our website very carefully. However, an occasional error may occur, or manufacturers might update information we are unaware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors.
Due to state rules and regulations, we are unable to process or ship any orders to state of New York, Massachusettes, Rhode Island, Utah, Vermont, Maine and Arkansas at this time. We are unable to ship any E-Liquids or Disposables to customers located within these jurisdictions at this time, regardless of the nicotine strength. States mentioned above have laws and regulations in place that prohibit the possiblity of sale or possession of e-juices, e-liquids, disposables, e-cigarettes, tobacco, nicotine, or other. Please check your local state regulations and requirements for more information.