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In compliance with PACT ACT,all packages are subjected to a fee of $6.95 for Adult Signature (21+) upon delivery with I.D. check. We’re urging you to ship orders to your place of work, so it’s easier to receive a package during the day.
The signee does not have to be the recipient of the package, but only an adult who lives or works at the shipping address.Order placed before 12:00 PM CST during weekday will be shipped out on same day, otherwise, order will be shipped out the following business day.Shipping Policy
Usually there will be 24 hrs processing time. Orders over $79 will be offered free standard shipping! All orders placed Monday – Friday before 1:00PM CST will be shipped on the same day. Orders placed on the weekend or holidays will be shipped on the following business day. We are not responsible for shipping delay caused by shipping carrier.
You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
For sanitary and safety purposes, we will not accept returns on the following items, opened or used, and therefore NON RETURNABLE: e-liquids, disposables, open cartridges, replacement coils, drip tips, replacement glasses, atomizers / tanks, and rechargeable batteries. Non- Defective Items being returned will be accompanied with a 20% restocking fee.
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).