FAQs
General Questions
You must be 21 years of age or older to purchase age-restricted products from VapoRider.
No, Vaping and nicotine-product laws vary by state and local jurisdiction. Certain products may be restricted or unavailable for shipment to particular states, cities, counties, ZIP codes, or addresses.
Please review our Shipping Restrictions page before ordering.
No, VapoRider currently ships only within the United States of America.
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Ordering
Account requirements may depend on the checkout options currently available on vaporider.deals.
Creating an account may make it easier to review previous orders, manage account information, and access available order information.
Contact us as soon as possible.
We will attempt to accommodate changes, but we cannot guarantee that an order can be modified once processing or fulfillment has begun.
Contact VapoRider as soon as possible if you need to cancel an order.
Orders that have already entered fulfillment or shipped may no longer be eligible for cancellation
An order may be canceled for reasons including:
- Failed age verification
- Payment authorization problems
- Suspected fraud
- Address issues
- Product availability
- Shipping restrictions
- Regulatory restrictions
- Carrier limitations
If payment has already been captured for an order we cancel, an appropriate refund will generally be processed according to our policies.
Age Verification
VapoRider sells age-restricted products and is committed to preventing underage sales.
We use age and identity verification to help ensure that customers satisfy applicable legal requirements.
VapoRider uses AgeChecker.Net to assist with age and identity verification.
Verification may involve information such as:
- Legal name
- Date of birth
- Billing address
- Shipping address
- Contact information
Additional identification may be requested when necessary.
Possibly, If automated verification cannot satisfactorily confirm your age or identity, AgeChecker.Net may request a government-issued photo ID.
Your order may be placed on hold, additional information may be requested, or the order may be canceled.
Payments
VapoRider uses Authorize.Net to facilitate payment processing.
VapoRider generally does not directly store your complete payment-card number.
Payment information may be processed through Authorize.Net and related payment infrastructure.
A payment can be declined for many reasons, including:
- Incorrect billing information
- Card issuer restrictions
- Insufficient funds
- Fraud-prevention controls
- Address-verification issues
If your payment is declined, you may need to contact your card issuer.
Shipping
Orders are generally processed after payment authorization, required age verification, fraud review, and confirmation that the order can lawfully and operationally be shipped.
Any stated processing or delivery time is an estimate unless expressly stated otherwise.
When tracking is available, tracking information will generally be provided after your shipment has been processed.
Tracking information may take some time to update after a shipping label is created.
Yes, all require an adult signature or age verification upon delivery.
When required, an eligible adult may need to present acceptable government-issued photo identification.
The carrier may attempt delivery again, provide pickup instructions, or eventually return the shipment.
Additional fees may apply depending on the circumstances and applicable carrier requirements.
No, If a particular address cannot be serviced, checkout may prevent the shipment or VapoRider may contact you regarding the order.
Returns & Exchanges
Generally, opened or used vaping products, e-liquids, disposable products, pods, cartridges, coils, tanks, mouthpieces, and similar hygiene-sensitive or consumable products are not eligible for return unless defective or otherwise required by law.
Please review our Returns & Exchanges Policy.
Contact VapoRider promptly and provide your order number and information about the incorrect product.
We may request photographs before arranging a resolution.
Contact us promptly.
Keep the product, original packaging, and shipping materials because photographs or additional information may be necessary to investigate the issue.
Approved refunds are generally issued to the original payment method.
The time required for a refund to appear depends on your bank, card issuer, and payment-processing network.
Products
Some products may contain nicotine.
Review each product's description, packaging, warnings, and manufacturer information before purchasing or using it.
WARNING: Nicotine is an addictive chemical.
Manufacturers may occasionally change packaging, labeling, colors, or other non-material product characteristics.
We make reasonable efforts to keep product information accurate.
Customer Support
Email: service@vaporider.net
Please include your order number in subject line, For example (ATTN: Order #12345) when contacting us regarding an existing order.