VapoRider wants customers to receive the products they ordered in satisfactory condition.

This policy explains our procedures for returns, defective or damaged products, incorrect orders, cancellations, and refunds.

1. RETURN ELIGIBILITY

For health, hygiene, safety, and product-integrity reasons, opened or used vaping products, e-liquids, disposable products, cartridges, pods, coils, tanks, mouthpieces, and similar consumable or personal-use products are generally not eligible for return unless defective or otherwise required by applicable law.

Eligible non-defective merchandise must generally be:

  • Unused;
  • Unopened;
  • In its original packaging;
  • In resalable condition; and
  • Accompanied by proof of purchase.

Contact VapoRider before returning any product.

2. RETURN PERIOD

Requests to return eligible non-defective merchandise must be submitted within:

30 days after delivery

Products returned without prior authorization may not be accepted.

3. NON-RETURNABLE PRODUCTS

Unless defective, incorrectly shipped, or otherwise required by applicable law, non-returnable products may include:

  • Opened e-liquids;
  • Used devices;
  • Opened disposable vaping products;
  • Opened pods or cartridges;
  • Used coils;
  • Opened tanks or atomizers;
  • Mouthpieces or other hygiene-sensitive items;
  • Clearance/final-sale products identified as such before purchase; and
  • Products damaged through misuse, improper charging, modification, neglect, or normal wear.

4. DAMAGED OR INCORRECT ORDERS

If you receive an item that is damaged in transit, defective on arrival, or different from what you ordered, contact us promptly.

Please provide:

  • Your order number;
  • Description of the problem;
  • Photographs of the product;
  • Photographs of the packaging where relevant; and
  • Any other information reasonably necessary to investigate the issue.

Do not discard damaged products or packaging until we have reviewed your request.

5. DEFECTIVE PRODUCTS

Some products may be covered by a manufacturer’s warranty.

Depending on the product and circumstances, VapoRider may provide troubleshooting assistance, authorize a return, offer a replacement, issue a refund where appropriate, or direct you to the manufacturer for warranty service.

Damage caused by misuse, improper charging, incompatible accessories, physical damage, liquid damage, modification, or ordinary wear is generally not considered a manufacturing defect.

6. RETURN AUTHORIZATION

Please contact customer service before mailing a return.

If your return is approved, we will provide applicable return instructions.

Sending an item back does not automatically guarantee a refund.

Returned merchandise will be inspected to determine eligibility.

7. RETURN SHIPPING

Unless an item was incorrectly shipped, arrived defective, or arrived damaged due to circumstances for which VapoRider is responsible, the customer may be responsible for applicable return-shipping costs where permitted by law.

Original shipping charges are generally non-refundable unless required by law or the return resulted from an error attributable to VapoRider.

8. REFUNDS

Approved refunds will generally be issued to the original payment method.

The time required for a refund to appear after it is issued depends on the customer’s bank, card issuer, and payment-processing network.

Shipping charges and other service charges may be excluded from the refund where permitted by law.

9. CANCELED ORDERS

Contact VapoRider immediately if you wish to cancel an order.

We will attempt to accommodate cancellation requests, but cancellation is not guaranteed once fulfillment has begun.

An order that has already shipped cannot normally be canceled and must instead be handled under the applicable return procedures.

10. FAILED AGE VERIFICATION

Orders that cannot be fulfilled because required age or identity verification cannot be completed may be canceled.

Any applicable refund will be processed according to the original payment method and applicable payment-processing requirements.

11. REFUSED OR UNDELIVERABLE SHIPMENTS

If an order is returned because the customer provided an incorrect address, refused delivery, failed to satisfy an adult-signature requirement, or failed to accept delivery after carrier attempts, shipping and return costs may be deducted from any otherwise applicable refund where permitted by law.

12. CHARGEBACKS

If you have a problem with an order, please contact VapoRider customer service so we have an opportunity to investigate and resolve the matter.

Nothing in this provision limits any rights you may have under applicable payment-card or consumer-protection laws.

13. CONTACT

To request a return or report an order problem, contact:

VapoRider
Email: service@vaporider.net

Please include your order number when contacting us.