1. UNITED STATES SHIPPING ONLY

VapoRider currently ships only within the United States of America.

We do not currently offer international shipping.

Not all products can be shipped to every U.S. state, territory, municipality, ZIP code, or address.

Shipping availability is subject to applicable federal, state, and local laws, product restrictions, carrier policies, and VapoRider compliance requirements.

2. RESTRICTED LOCATIONS

Certain states or local jurisdictions may restrict the sale or delivery of specific vaping, nicotine, tobacco, flavored, disposable, or related products.

VapoRider reserves the right to:

  • Restrict products based on destination;
  • Prevent checkout for restricted destinations;
  • Cancel orders containing prohibited products;
  • Request additional information;
  • Change available shipping methods; or
  • Decline shipment when fulfillment would violate applicable requirements.

Restrictions may change without notice as laws and carrier requirements change.

3. ORDER PROCESSING

Orders are generally processed after:

  • Payment authorization;
  • Required age verification;
  • Fraud/security review; and
  • Confirmation that the order can legally and operationally be shipped to its destination.

Processing time is separate from carrier transit time.

Orders requiring additional age verification, address correction, payment review, or compliance review may take longer to process.

4. AGECHECKER.NET

VapoRider uses AgeChecker.Net to assist with age and identity verification.

An order may be held until required verification has been successfully completed.

Failure to complete requested verification may result in cancellation.

5. SHIPSTATION

VapoRider uses ShipStation to assist with order management, shipping-label generation, tracking, and fulfillment.

After an order has been prepared for shipment, tracking information may be sent to the email address associated with the order.

6. SHIPPING METHODS AND CARRIERS

Available carriers and shipping services depend on the products ordered, destination, applicable regulations, and carrier availability.

The shipping options presented during checkout are the options currently available for that particular order and destination.

VapoRider may change the carrier or service when reasonably necessary to successfully and lawfully fulfill an order.

7. SHIPPING COSTS

Applicable shipping costs are generally displayed during checkout.

Additional charges may apply for specialized delivery services, age verification, adult signatures, remote locations, or other carrier requirements.

8. ADULT SIGNATURE AND IDENTIFICATION

Certain orders may require an adult signature and/or age verification at delivery.

When required, the recipient may need to present acceptable government-issued photo identification to the carrier or delivery provider.

An order may not be left unattended when the applicable delivery service requires an adult signature.

Customers are responsible for ensuring that an eligible adult is available to accept delivery.

9. DELIVERY ESTIMATES

Any delivery date or transit time displayed on our Site, checkout page, tracking page, or carrier website is an estimate unless expressly stated otherwise.

Carrier delays may occur because of weather, service interruptions, high shipping volumes, address problems, regulatory requirements, or circumstances outside VapoRider’s reasonable control.

10. TRACKING

When tracking is available, customers will generally receive tracking information after the shipment has been processed.

Tracking information may take time to update after a shipping label is created.

11. ADDRESS ACCURACY

Customers are responsible for entering a complete and accurate shipping address.

Please review your address carefully before submitting an order.

Contact us promptly if an address needs to be corrected. We cannot guarantee that an address can be changed after fulfillment has begun.

12. FAILED DELIVERY OR RETURN TO SENDER

Packages may be returned to VapoRider because of:

  • Incorrect or incomplete addresses;
  • Repeated unsuccessful delivery attempts;
  • Failure to provide a required adult signature;
  • Failure to present required identification;
  • Refusal of delivery; or
  • Other carrier-related reasons.

If a shipment is returned to us, contact VapoRider customer service regarding available options.

Original shipping charges and costs associated with failed delivery or return shipment may be non-refundable where permitted by law and where the failure was caused by circumstances attributable to the customer.

13. LOST, DAMAGED, OR MISSING PACKAGES

If tracking indicates a delivery problem or your package arrives damaged, contact VapoRider promptly.

Please retain the packaging and products because photographs or other information may be required to investigate a carrier claim.

A carrier investigation may be required before a replacement or refund can be approved.

14. ORDER CHANGES AND CANCELLATIONS

Contact us as soon as possible if you need to change or cancel an order.

We cannot guarantee changes or cancellations once an order has entered fulfillment or been shipped.

15. CONTACT

For shipping questions, contact:

Email: service@vaporider.net