Returns and Refunds
We accept returns on most new, unopened items within 30 days of delivery for a full refund, excluding shipping costs. Please note that shipping costs are non-refundable. If the return is due to our error (such as receiving an incorrect or defective item), we will cover the return shipping costs.
Non-Returnable Items
For sanitary and safety reasons, we do not accept returns on the following items if they have been opened or used:
- E-liquids
- Open cartridges
- Replacement coils
- Drip tips
- Replacement glasses
- Atomizers / tanks
- Rechargeable batteries
These items are considered NON-RETURNABLE once opened or used.
Restocking Fee
Non-defective items returned for a refund will incur a 20% restocking fee.
Refund Processing Time
You can expect to receive your refund within four weeks of returning your package to the shipper. However, most refunds are processed more quickly. The estimated timeline is as follows:
- Return Transit Time: 5 to 10 business days for us to receive your return from the shipper.
- Return Processing Time: 3 to 5 business days to process your return once received.
- Bank Processing Time: 5 to 10 business days for your bank to process the refund request.
We strive to make the return process as smooth and efficient as possible. If you have any questions about your return, please contact our customer service team.
